Purchasing an item from DreamWillowStudio.com means you have read and agree to the terms on this page.
Current production time is 10-15 days. Dream Willow ships packages 2-3 times a week.
All US and International packages are transported across the border for direct shipment via USPS. We expect shorter turn around times during none peak times.
*All US orders are shipped 1st Class mail. - arrival in about 5 days from date of sending. Tracking is provided.
*All Canadian orders are shipped with Canada Post - arrival in 1+weeks from date of sending. Tracking is not available.
All International orders (not US and Canada) are shipped USPS. Orders are provided tracking. Arrival 2-3+ Weeks from date of sending, depending on location.
REFUNDS AND EXCHANGES:
If there is an issue with your product, please contact us immediately.
If you are not satisfied with your product we are happy to issue a refund or exchange for another item. Please return the items back to me in an unpackaged/unused condition within 2 weeks (14 days) from the time you have received them. This applies only to items that have NOT been personalized.
The customer is responsible for shipping costs back to Dream Willow.
Due to the made to order and custom nature of my products, personalized and custom items are a final sale/ not refundable.
Sale items are a final sale.
Please note each item is hand made and this means each is unique. We do our best to photograph all items as well as possible, however differences may occur.
I will do my best to address all issues that arise to the best of my ability.
The purchase of an item transfers all liability to the person purchasing the item. Many of our items contain small parts, purchasing an item transfers all responsibility to the customers. The customer is responsible to handle and take care of the products purchased. Dream Willow Studio is not responsible for harm caused by the use of a product purchased on DreamWillowStudio.com